Terms and Conditions

Last updated 26 August 2026

These terms cover orders placed through the Uppers Coffee online shop. By placing an order you agree to them. Please read them before you buy.

Who you are buying from

Uppers Coffee Limited, registered in England and Wales, company number 14243637. Registered office: 1 Lower Street, Stansted Mountfitchet, Essex, CM24 8LN. Email hello@upperscoffee.co.uk.

Placing an order

When you place an order you are offering to buy from us. We will send you an email confirming we have received it. That email is an acknowledgement, not an acceptance. The contract between us starts when we email to say your order has been dispatched, or when you collect it.

If we cannot fulfil an order, because something has sold out or we have spotted a mistake in the listing, we will tell you and refund you in full. We are not obliged to supply at an incorrect price.

Prices and payment

Prices are in pounds sterling and include VAT where it applies. Delivery is charged separately and shown at checkout before you pay.

Payment is taken at checkout. We accept the cards shown at the payment step. Card details are handled by our payment provider. We never see or store your full card number.

We can change prices at any time, but never after you have placed an order.

Products

We photograph our products as accurately as we can, though colours vary between screens. Coffee is a farmed product and harvests change, so tasting notes are a guide rather than a guarantee.

Roast dates and best-before dates are on the packaging. We dispatch coffee as fresh as we can.

Allergens. If you have an allergy or intolerance, check the packaging and ask us before ordering. Our food is handled in a small kitchen where nuts, milk, gluten and other allergens are present, so we cannot guarantee any item is free from traces.

Delivery and collection

We deliver to addresses in the United Kingdom. Delivery times given at checkout are estimates, not guarantees. Risk passes to you when the order is delivered.

You can also choose to collect from the shop at 1 Lower Street during opening hours, at no charge. We will email you when your order is ready.

Cancelling and returning

You have a legal right to cancel within 14 days of receiving your order, with some exceptions for fresh food and opened items. The full detail, and how to do it, is on our Returns and Refunds page.

If something goes wrong

We are responsible for losses you suffer as a result of us breaking these terms, where that loss is a foreseeable consequence. We are not responsible for losses that were not foreseeable, or for business losses, since our shop is for personal use.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else it would be unlawful to limit.

We are not liable for delays outside our control, such as extreme weather or a courier strike. If one happens we will let you know and you can cancel for a full refund.

Using this website

The content on this site, including our name, logo, photographs and words, belongs to us. You are welcome to look at it and share links to it. Please do not copy it for your own commercial use.

We try to keep the site available and accurate, but we do not guarantee it will always be up or error free.

Your privacy

How we handle your information is set out in our Privacy Policy.

Complaints

Email us and we will try to put it right. Most things are sorted with one message.

The legal bits

We may update these terms. The version that applies to your order is the one published when you placed it.

If any part of these terms turns out to be unenforceable, the rest still stands.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can also bring proceedings there.